Terms of Service.
Back to the Garden Crystals - Terms of Service
Last Updated: March 14, 2024
Welcome to Back to the Garden Crystals! We are delighted to have you as a valued customer. Please read these Terms of Service ("Terms") carefully before using our website or purchasing our products. By accessing our website or purchasing our products, you agree to be bound by these Terms.
1. General Terms
1.1. Age Requirement: By using our website or purchasing our products, you confirm that you are at least 18 years of age or have obtained parental or legal guardian consent to use our services.
1.2. Product Descriptions: We strive to provide accurate and detailed product descriptions, including relevant information about the crystals' properties and origins. However, please note that the color, size, and appearance of crystals may vary due to the naturally occurring variations in the stones.
1.3. Product Use: Our crystals are sold as decorative or metaphysical items. They are not intended as a substitute for professional medical advice, diagnosis, or treatment. We highly recommend consulting with a qualified healthcare professional if you have any health concerns.
1.4. Intellectual Property: All intellectual property rights related to our website and products, including but not limited to trademarks, copyrights, and logos, are owned or licensed by Back to the Garden Crystals. You may not reproduce, modify, distribute, or use our intellectual property without prior written consent. Some decorative background images are provided for use by Unsplash through Squarespace.
1.5. Prohibited Activities: You agree not to engage in any prohibited activities, including but not limited to hacking, unauthorized access, spamming, transmitting harmful code, or any activity that may disrupt or interfere with our website's proper functioning.
2. Ordering and Payment
2.1. Order Acceptance: All orders placed through our website are subject to our acceptance. We reserve the right to refuse or cancel any order at any time, for any reason.
2.2. Pricing and Payment: Prices for our products are listed in the currency shown on our website. Payment is due at the time of purchase. We accept various payment methods, including credit cards, debit cards, and PayPal. All payments are processed securely through trusted payment gateways.
2.3. Shipping: We will make every effort to process and ship your order promptly. Shipping times may vary depending on your location and the shipping method selected during checkout.
3. Returns and Refunds
3.1. You can find our detailed returns and refunds policy below.
4. Privacy and Data Security
4.1. Privacy Policy: Your privacy is important to us. We collect, use, and process your personal data in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we handle your data and protect your privacy.
4.2. Data Security: We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please understand that no data transmission over the internet or storage system can be guaranteed as 100% secure.
5. Limitation of Liability
5.1. No Warranty: Back to the Garden Crystals does not warrant or represent that our website and products will be error-free or uninterrupted. While we strive to provide accurate information, we do not guarantee the accuracy, completeness, or timeliness of the content.
5.2. Limitation of Liability: In no event shall Back to the Garden Crystals, its directors, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our website or products, including but not limited to loss of profits, data, or goodwill, whether based on contract, tort, negligence, strict liability, or any other legal theory.
6. Governing Law and Jurisdiction
6.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the state of Florida without regard to its conflict of law principles.
6.2. Jurisdiction: Any legal dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of the state or province in which your business is located (Florida).
7. Modifications to the Terms
7.1. Updates: Back to the Garden Crystals reserves the right to update these terms at any time, and the date in which these terms are updated will be posted.
We believe in an honest and fair business model, which is why our Terms of Service reflect our commitment to open communication, customer satisfaction, and the pursuit of excellence. They serve as a framework for us to deliver exceptional products and services, while also setting clear expectations for your experience with us.
Should you have any questions or need further clarification on any point in our Terms of Service, please don't hesitate to reach out.
We look forward to serving you, and we wish you a fulfilling and transformative journey with Back to the Garden Crystals.
Warmest regards,
Back to the Garden Crystals
Back to the Garden Crystals Detailed Return Policy
At Back to the Garden Crystals, our aim is to ensure our customers' complete satisfaction with their purchases. We understand that each situation is unique, and we want to be as flexible as possible when it comes to returns.
With that in mind, we have implemented a 30-day return policy that allows for hassle-free returns within 30 days from the date of purchase. However, we prefer to approach returns on a case-by-case basis, prioritizing the satisfaction of our customers above rigid policies.
We kindly ask our customers to be mindful of the delicate nature of our crystals. If, unfortunately, a crystal is broken or damaged due to mishandling, we may not always be able to honor the return request. We strongly encourage customers to handle their crystals with care and refer to our crystal care guide for best practices to ensure the longevity of their purchases.
On the other hand, if one of our art pieces were to develop any issues within or after 30 days, we would be more than happy to exchange it. We want to maintain the credibility of our work and ensure that our customers receive products that are up to the highest standard of quality.
In order to initiate a return, please contact us via email within 30 days of your purchase date. We will guide you through the return process and provide any further assistance you may require. Please note that returns will only be accepted if the item is in its original condition.
We appreciate your understanding and cooperation with our return policy. Refunds will be processed promptly upon receiving the returned item and conducting a satisfactory inspection.
Thank you for choosing Back to the Garden Crystals. We look forward to providing you with high-quality crystals and exceptional service.